Q: What is mingo Wireless?

A: mingo Wireless is a leading prepaid wireless service provider. We offer customers a variety of different prepaid cellular plans to fit all types of usage.

Q: If I order from mingo Wireless, is my information secure? Do you sell or distribute customer information to any kind of third party mailing list?

A: No. Customer trust and security is our highest priority. mingo Wireless does not share, exchange, or distribute any customer information whatsoever. You can feel confident that your information is safe with us. For more information, please view our privacy policy here.

Q: What is the mingo Wireless customer service phone number and business hours?

A: Please call us toll free at 1-866-GO-MINGO (1-866-466-4646) during our business hours from 6am - 6pm PST Monday - Friday and 8am - 5pm PST Saturday and Sunday.

Q: Is there a contract, credit check or deposit needed?

A: No. Since mingo Wireless provides service on a pay-as-you-go basis, there are no contracts, credit checks, or deposits required.

Q: What plans are offered? How much are they?

A: mingo Wireless offers 3 great plan choices. All plans were designed to give flexibility to our customers. We have plans for light and moderate minute usage with long expire dates all the way to heavier usage with an unlimited talk and text option. Price depends on plan chosen. Please view our plans page for more details.

Q: Where can I purchase refills? Can I purchase refills from a local store?

A: You can purchase mingo Wireless refills online using our safe and secure site here.

Q: I already have my own phone. Can I activate it with your service?

A: Unfortunately we do not support "Bring your own device" Only phones sold directly from mingo Wireless will work on our system.

Q: What features come with my prepaid service?

A: All mingo Wireless activated phones provide free Voicemail, Caller ID, Call Waiting, and Three Way Calling.

Q: How much extra does 411 directory assistance, text messaging, and picture mail cost?

A: 411 directory assistance is billed at $1.49. Texts are billed at $0.05 per text. Picture messaging is billed at $0.15 per message + data charges.

Q: Can I use mingo for international calling? How much extra does international calls and international text cost?

A: Customers can dial ( *INT + Talk/Send ) to receive the lowest international rate. International calls rates are ($0.10 min + international destination cost). There are no extra charges for international texting.

Q: Will I ever have a balance due on my account?

A: As a courtesy, we will allow you to finish your last call even if you run out of available minutes on your account. If you do happen to have overage minutes they will be billed to your account. Any balance that is due will be deducted from your next refill card after you complete your next replenishment.

Q: What method of payment does mingo Wireless accept?

A: We accept all major credit cards including VISA, MasterCard, Discover, American Express, and PayPal.

Q: What is the mingo Wireless coverage area?

A: mingo Wireless provides coverage coast-to-coast operating on the 100% digital Sprint network. Please see our coverage map here.

Q: How do I check my remaining minutes or expiration date?

A: Login to your account online or dial *646 from your mingo phone.

Q: What happens if I do not add a new refill or my balance remains zero?

A: You must maintain a positive Flex balance on your account or your phone will be suspended. If your phone is suspended for 30 days past your normal Flex expire date, your phone will be deactivated and your phone number will be lost forever.

Q: If I activate with mingo Wireless can I keep my current cell phone number?

A: Yes! We can transfer your current cell phone number from any wireless service provider to mingo Wireless service. To transfer your existing phone number, call us at 866-GO-MINGO for more details.

Q: What is your warranty/return policy on phone purchases?

A: We offer a 100% satisfaction guarantee on all phones. All phones and accessories comes with a 30 day warranty from the purchase date. (Any used starter airtime minutes will be deducted from refund balance)

Q: What is the refund policy on refill airtime purchases?

A: Unfortunately, once minutes are added to your mingo Wireless account we will not be able to provide a refund.

Q: If I order a phone today how long does it take to process and ship?

A: We typically package and ship all in-stock phones the next business day.